RETURNS

RETURN POLICY

Gerhard Supply offers exchange / store credit on regular priced (ie not discounted) merchandise within 14 days of purchase / delivery.

Returns cannot be worn, washed or damaged. All original tags, packaging and receipts must be included with the merchandise.

GERHARD SUPPLY DOES NOT OFFER REFUNDS.

ORDERS SHIPPED TO DESTINATIONS OUTSIDE OF CANADA ARE FINAL SALE.

RETURN SHIPPING

Canadian customers (international orders are final sale!) can contact us to request a pre-paid return shipping label.

The value of the pre-paid return shipping label will be deducted from the value of the exchange or the store credit issued.

Gerhard Supply will not accept returns without a return authorization.

HOLIDAY RETURN POLICY

Our 14-day window for returns can be deferred to Dec. 27 - Jan. 9 on any purchases made in the month of December - all other conditions still apply.

PRICE ADJUSTMENTS

Gerhard Supply will gladly issue a price adjustment in the form of store credit on regular priced items that are discounted within 14 days of purchase.

In order for an item to qualify for a price adjustment, we must have another one of the item in stock in the exact same size, style and colour at the time that the adjustment is requested.

SHIPPING

TO CANADA

Free shipping on orders over $300 CAD. Use promo code "freeshipcanada" to claim.

A $15 CAD shipping charge applies to orders under $300 CAD.

"In Store Pickup" is available to local customers who do not require delivery.

Residents of Ontario and other HST participating provinces and territories are charged HST.

Residents of GST / PST collecting provinces and territories are only charged GST.

TO THE UNITED STATES

Free shipping on orders over $500 CAD. Use promo code “freeshipusa” to claim.

A $25 CAD shipping charge applies to orders under $500 CAD.

Canadian sales tax will not be charged at checkout. You will be contacted by our courier prior to delivery to collect any applicable duties, taxes and customs fees owing.

UPDATE (10.07.2026) : WE NOW SHIP DDU (DELIVERED DUTY UNPAID) TO THE UNITED STATES.

FEDEX WILL CALL / EMAIL PRIOR TO DELIVERY TO COLLECT DUTIES, TAXES AND CUSTOMS FEES.

REFUSING TO PAY DUTIES / TAXES / CUSTOMS FEES TO FEDEX WILL RESULT IN A TOTAL LOSS.

99% OF THE PRODUCTS THAT WE STOCK AT GERHARD* WILL INCUR DUTIES, TAXES AND CUSTOMS FEES WHEN IMPORTED INTO THE UNITED STATES.

*There is a common misconception that Made in Canada products import into the United States tax free - this is not true - the “yarn forward rule” excludes most clothing from preferential treatment under the USMCA.

*Viberg Boots are the only USMCA compliant product that we stock - we will accompany every Viberg order with a valid USMCA certificate, which usually results in tax free treatment.

Orders shipping to the United States are final sale.

TO INTERNATIONAL DESTINATIONS

Free shipping on orders over $1,000 CAD. Use promo code “freeshipinternational” to claim.

A $40 CAD shipping charge applies to orders under $1,000 CAD.

Canadian sales tax will not be charged at checkout. You will be contacted by our courier prior to delivery to collect any applicable duties, taxes and customs fees owing.

Orders shipping to destinations outside of Canada are final sale.

If shipping to your international destination does not appear to be possible, please contact us for a shipping quote.

FREE TRADE AGREEMENTS / “DE MINIMIS” EXEMPTIONS

UNITED STATES :

The USMCA does not apply to the majority of the Canadian made product that we stock. There is a textile trade provision known as the “yarn-forward rule” which requires that, for apparel to qualify for duty-free preferential treatment, the yarn spinning, fabric weaving / knitting, and garment assembly must all occur within the designated member countries. It essentially restricts the use of third-country inputs from the point of the yarn production onwards. Virtually no yarn is spun / textile is woven in USMCA countries so the Canada / United States / Mexico Free Trade Agreement is essentially useless in our case. This being said, there are some carve-outs for leather footwear, making Viberg the only fully USMCA compliant product that we stock.

EU / UK :

Orders valued below €150 / £135 will be declared at €150 / £135 for duties and VAT collection purposes. We are not registered for EU / UK VAT collection, which is now required of any non EU / UK business exporting goods valued below €150 / £135 into the EU / UK. Orders valued over €150 / £135 are unaffected by the new rules.

Canada and the European Union have a Free Trade Agreement (CETA) which allows Made-in-Canada goods (most of our inventory) to import into the European Union duty free. VAT and a small brokerage fee may still apply, but the duties on Canadian origin goods will be waived.

Canada and the United Kingdom have a Free Trade Agreement (CUKTCA) which allows Made-in-Canada goods (most of our inventory) to import into the United Kingdom duty free. VAT and a small brokerage fee may still apply, but the duties on Canadian origin goods will be waived.

SOUTH KOREA :

Canada and South Korea have a Free Trade Agreement (CKFTA) which allows Made-in-Canada goods (most of our inventory) to import into South Korea duty free. Local sales tax and a small brokerage fee may still apply, but the duties on Canadian origin goods will be waived.

PACIFIC RIM :

Canada and a growing number of other “Pacific Rim” countries (Australia, Japan, New Zealand, Singapore, etc.) have a Free Trade Agreement (CPTPP) which allows Made-in-Canada goods (most of our inventory) to import into CPTPP member countries duty free. Local sales tax and a small brokerage fee may still apply, but the duties on Canadian origin goods will be waived.

“DE MINIMIS”:

Many countries have “De Minimis” exemptions that exempt relatively low value importations from duties / taxes / formal import clearance procedures.